Adhering to the “guided by the market actual need” principle and initiating “creating study type team and being as knowledge employees” training concept, the customer service centre establishes professional training mechanism of the customer service centre to continuously improve the comprehensive quality of the employees in the customer service centre by training so as to satisfy with the continuous development of the company. Meanwhile, our customer service centre accomplishes the qualification authentication and job orientation of all the jobs through the training and technology level examination.

The technology supporting training is divided into three modules according to the training type as follows: pre-post training of new customer service personnel, in-job training of customer service personnel and customer training; and the network training, teleconference training, headquarters site training and subsection onsite training are adopted so that the training has strong pertinence and timeliness.